Atlassian Cloud Services

We are your contact for Atlassian cloud migrations. As certified Atlassian Gold Partners, we have already performed several migrations and know where the stumbling blocks lie.

As the complexity of the existing instance increases, the effort required for the migration also varies. Overall, a turnaround time of approximately 4 weeks should be expected. This includes test migrations, adjustments and the productive migration.

Contact us without obligation, we will be happy to help you and plan your migration to the Atlassian Cloud.

We take over the management of your Atlassian Cloud Subscriptions for Jira and Confluence as well as for other Atlassian products as far as possible. We procure new licenses and apps for you. The procurement and invoicing are done by us.
Depending on the product, there may be restrictions and differences in the conditions on the part of Atlassian. The service description is based on the products Jira and Confluence.

The Standard plan is aimed particularly at smaller organizations with fewer requirements. It should be noted that this plan has a hard memory limit and no system availability is guaranteed (Best Effort).

The Premium plan is aimed at established organizations that want to use the extended range of functions of the products. This plan also includes unlimited storage, 7x24 support by Atlassian and a guaranteed system availability of 99.9%.

The Enterprise plan is aimed at large organizations with 800 users or more (Jira Software, Confluence) or 200 agents (Jira Service Management). Interestingly, this plan allows multiple instances to be run in parallel without having to purchase separate licenses for each.

In the workshop, we will give you a brief introduction to the use of the products, the user and authorization management as well as the basic configuration options. During the workshop, you can discuss relevant questions with us, get recommendations for best practices and apps, or have us show you how to use the tool in the form of a small ad hoc training session.

While training is comparatively easy to schedule when first implementing software, it's more difficult to maintain in-house training offerings later in ongoing operations to accommodate normal staff turnover and growth. That's why we designed our Essentials training. All users who purchase a user license for Jira Software, Jira Service Management or Confluence managed by us as part of our Cloud Bundle receive free access to the otherwise chargeable Essentials training courses. These are an introduction to the basic functions of the application for end users. These are conducted by linkyard several times a year in the form of an online webinar lasting up to two hours. Each webinar is open to all of our customers. The frequency and timing of each Essentials training is based on demand. We try to optimize them so that as many users as possible have the opportunity to participate. If there are 8 or more participants, it is also possible to arrange a specific date with us with a guarantee of implementation.

For administrators and advanced users, we are happy to conduct training courses tailored to your needs. If the training is purchased as part of our Cloud Bundle, we apply a 25% discount. We have a set of already prepared standard trainings, which we adapt to your needs in advance. You decide which group of participants should be trained with which focus. You are also welcome to include workshop elements on specific issues or to request methodological training in addition to product training. Our employees are product-independent trainers and university lecturers in the areas of innovation management, classic and agile project management and information security and can therefore also integrate methodological topics.

An important advantage very often proves to be that we support organizations in the transformation of their organization and lead and realize large and complex IT projects, both agile and with hybrid project methods. Thus, in addition to product know-how, we also have extensive experience from the application of the tools and can thus also discuss process management with you at eye level.

If you need our assistance, you can choose to create a support ticket via email or our support portal, or simply get in touch via our chat-based support channel. Via our chat support, you will usually receive initial feedback within minutes or can initiate a discussion with us in this uncomplicated way. However, since we deliberately avoid using unqualified helpdesk agents, we provide chat support exclusively according to the best-effort principle. On the other hand, we can guarantee you reliable processing if you use the ticketing system. We offer our chat-based support on the basis of Slack or the chat solution on the website. Direct integration into chat systems of our customers is also conceivable, if a sufficiently intensive use is foreseeable or a technical integration allows the integration into our processes.

Our unique support model is constantly receiving a great deal of praise from our customers and is an important reason why we can count on a particularly loyal clientele.