Jetbrains

We support organizations in their transformation and manage and implement large and complex IT projects, both agile and with hybrid project methods. In addition to product know-how, we also have extensive experience in the application of tools and can therefore discuss process management with you at eye level.

Our On Premise Hosting with locations in the EU or Switzerland meets the highest standards and is fully compliant with the European Data Protection Regulations or FINMA RS 3/2018.

For administrators and advanced users, we are happy to conduct training courses tailored to your needs. We have a set of already prepared standard trainings, which we adapt to your needs in advance. You decide which group of participants should be trained with which focus. You are also welcome to include workshop elements on specific issues or to request methodological training in addition to product training. Our employees are product-independent trainers and university lecturers in the areas of innovation management, classic and agile project management and information security and can therefore also integrate methodological topics.

If you need our assistance, you can choose to create a support ticket via email or our support portal, or simply get in touch via our chat-based support channel. Via our chat support, you will usually receive initial feedback within minutes or can initiate a discussion with us in this uncomplicated way. However, since we deliberately avoid using unqualified helpdesk agents, we provide chat support exclusively according to the best-effort principle. On the other hand, we can guarantee you reliable processing if you use the ticketing system. We offer our chat-based support on the basis of Slack or the chat solution on the website. Direct integration into chat systems of our customers is also conceivable, if a sufficiently intensive use is foreseeable or a technical integration allows the integration into our processes.

Our unique support model is constantly receiving a great deal of praise from our customers and is an important reason why we can count on a particularly loyal clientele.