Jetbrains

We support organizations in transformation and manage and implement large and complex IT projects, both agile and using hybrid project methods. In addition to product know-how, we also have extensive experience in using the tools and can therefore discuss process management with you on equal footing.

Our on-premise hosting with locations in the EU or Switzerland meets the highest standards and is fully compliant with the European Basic Data Protection Regulations or FINMA RS 3/2018.

For administrators and advanced users, we are happy to provide training tailored to your needs. We have a set of standard training courses that have already been prepared, which we tailor to your needs in advance. You determine which group of participants should be trained with which focus areas. You are also welcome to have workshop elements included on specific issues or request methodological training in addition to product training. Our employees work product-independently as trainers and university lecturers in the areas of innovation management, classic and agile project management and information security and can therefore also integrate methodological topics.

If you need our help, you can choose to create a support ticket via email or our support portal, or simply get in touch via our chat-based support channel. Through our chat support, you will usually receive initial feedback within minutes or you can easily start a discussion with us. However, since we deliberately refrain from using unqualified help desk agents, we provide chat support exclusively according to the best effort principle. In contrast, we can guarantee reliable processing when using the ticketing system. We offer our chat-based support based on Slack or the chat solution on the website. Direct integration into our customers' chat systems is also possible if sufficiently intensive use is foreseeable or technical integration allows integration into our processes.

Our unique support model is constantly being praised by our customers and is an important reason why we can count on particularly loyal customers.