Atlassian Cloud Services

We are your partner for Atlassian cloud migrations. As a certified Atlassian Gold Partner, we have already carried out a number of migrations and know where the stumbling blocks lie.

As the complexity of the existing instance increases, so does the migration effort. A total processing time of approx. 4 weeks must be expected. This includes test migrations, adjustments, and productive migration.

Contact us without obligation, we'll be happy to help you and plan your migration to the Atlassian Cloud.

We manage your Atlassian Cloud subscriptions for Jira and Confluence as well as for other Atlassian products as far as possible. We'll get you new licenses and apps. Procurement and invoicing are carried out by us.
Depending on the product, Atlassian may have restrictions and differences in terms and conditions. The service description is also based on the Jira and Confluence products.

The plan standard is particularly aimed at smaller organizations with low requirements. It should be noted that this plan has a hard storage limit and does not guarantee system availability (best effort).

The plan premium is aimed at established organizations that want to use the extended range of functions of the products. This plan also includes unlimited storage, 7x24 support from Atlassian, and guaranteed system uptime of 99.9%.

The plan Enterprise is aimed at large organizations with 800 users (Jira Software, Confluence) or 200 agents (Jira Service Management). It is interesting that this plan allows multiple instances to be operated in parallel without having to obtain separate licenses for each of them.

In the workshop, we will give you a brief introduction to the use of the products, user and authorization management, and basic configuration options. During the workshop, you can discuss issues relevant to you, get recommendations for best practices and apps, or be shown how to use the tool in the form of a short ad hoc training session.

While training courses are relatively easy to plan when software is introduced for the first time, it is more difficult to maintain in-house training courses later on during operation in order to meet normal fluctuation and employee growth. That's why we have designed our Essentials-Trainings. All users who have one as part of our Cloud Bundles We provide free access to the otherwise paid user license for Jira Software, Jira Service Management or Confluence Essentials-Workouts. This is an introduction to the basic functions of the application for end users. These are conducted by linkyard several times a year in the form of an online webinar lasting up to two hours. The webinars are open to all of our customers. The frequency and timing of each Essentials workout depends on demand. We are trying to optimize them so that as many users as possible have the opportunity to participate. With 8 or more participants, it is also possible to arrange a specific date with us with a guarantee of implementation.

For administrators and advanced users, we are happy to provide training tailored to your needs. If the trainings are purchased as part of our Cloud Bundles, we apply a 25% discount. We have a set of standard training courses that have already been prepared, which we tailor to your needs in advance. You determine which group of participants should be trained with which focus areas. You are also welcome to have workshop elements included on specific issues or request methodological training in addition to product training. Our employees work product-independently as trainers and university lecturers in the areas of innovation management, classic and agile project management and information security and can therefore also integrate methodological topics.

An important advantage very often proves to be that we support organizations in transforming their organization and manage and implement large and complex IT projects, both agile and with hybrid project methods. In addition to product know-how, we also have extensive experience in using the tools and can therefore discuss process management with you on equal footing.

If you need our help, you can choose to create a support ticket via email or our support portal, or simply get in touch via our chat-based support channel. Through our chat support, you will usually receive initial feedback within minutes or you can easily start a discussion with us. However, since we deliberately refrain from using unqualified help desk agents, we provide chat support exclusively according to the best effort principle. In contrast, we can guarantee reliable processing when using the ticketing system. We offer our chat-based support based on Slack or the chat solution on the website. Direct integration into our customers' chat systems is also possible if sufficiently intensive use is foreseeable or technical integration allows integration into our processes.

Our unique support model is constantly being praised by our customers and is an important reason why we can count on particularly loyal customers.