Are you looking for a long-term Atlassian partner who has your back?
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As a certified Atlassian Gold Partner we...
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Solution
Our goal is to establish a long-term partnership with well-established and continuously improved cooperation. To make this possible, we balance cooperation between the customer's direct access to personally known specialists who work in long-term customer relationships and channels that are optimized for rapid response to urgent matters.
As a basis for our business relationship, you can choose between two standard service level agreements (SLA).
Unser SLA Basic is best for smaller organizations that only need occasional support and have neither a large user base nor an increased need for security and compliance. The services are provided on a best-effort basis.
Unser SLA Extended is aimed at customers who expect frequent interactions, have increased compliance requirements, or need guaranteed response times.
Our SLA prices
Comparing our SLA
Access to our service desk and services
Guaranteed response time
First hour of support per month included
Access to our Essential Trainings included
Security vulnerability monitoring and notifications
Research and summary of privacy policy sheets on apps
Reselling Atlassian licenses
Additional discounts when reselling Atlassian licenses
Reduced hourly rates for support services
Prices are in CHF and exclude VAT
For large order volumes, our hourly rates can be further reduced by using our prepaid hourly packages, which can be used within 24 months.
