IT Resilence Retrospective

We look back and show what went wrong

How robust is your IT? - Retrospective of the crisis
Nobody wants a crisis! Nevertheless they occur with different effects. More or less recognizable in advance. They come unsolicited and subject the company's existing IT ecosystem to an endurance test. Some circumstances could be handled well and others less so. Now it is important to learn from crises and to work through the events without uselessly pointing the finger at someone. From our point of view, the key factor is how the directly value-adding areas felt supported by IT during the crisis. Where is there potential for improvement and where did opportunity costs arise? How can we make our IT more resistant and even more effective with the right measures? A multi-dimensional analysis of the strengths and weaknesses of your IT in exceptional situations allows at least a partial economization of the crisis.

Step 1 - Retrospective: 360° analysis of your IT ecosystem during the crisis

First, the extent to which risk management was in place and any probabilities of occurrence including effects were tracked is examined. Were responsibilities and risk management measures defined? How was the triggering event assessed? This is followed by the analysis of further operationalizations and influence of recognized signals on topics of business continuity management. Furthermore, interviews with various personas of existing IT stakeholders are planned in order to identify and assess any strengths and weaknesses. For example, what tools were available for seamless decentralized continuity? What were the communication and decision-making channels like? Could all critical processes be maintained? Where were there shortcomings in the collaboration? How quickly did IT react to the new situation? It is also important to gather the stakeholders within the IT ecosystem about the incidents in order to identify multi-dimensional potential for improvement.


Step 2 - Consolidation of findings - planning of measures

Findings are compiled, processed and validated. On the basis of a prioritised catalogue of measures, fields of action are to be defined jointly at the level of employees, technology and organisation in the IT context.


Step 3 - Transformation of insights - Economization of the crisis

The defined measures are then planned and implemented for the further development of your IT.


Our contribution

With our external perspective, we bring added value. Our experts know what is conducive to a robust IT. We use our skills from the perspective of management, IT architecture, IT security and IT service management to improve business continuity requirements from a functional and technical point of view. We analyze methodically correct in the right scope and with necessary depth. At best, we also generate added value for subject areas that need to be improved regardless of the past crisis.

Your contact

Stefan Haller | Managing Partner